For routine inquiries or requests, such as new products, shipping information, Focal Points account, or order change/cancellation, kindly contact us via "My Message". Please follow these steps: Log in to "My Account" on www.focalprice.com → "My message" → "Submit a ticket" → "Submit"
For missing/wrong product shipments or damage issues, you can submit an RMA request via our website. Please follow these steps: Log in to "My Account" on www.focalprice.com→”RMA Request”→”Submit”
Response time for My Message or RMA
Monday through Friday, within 24 hours
Saturday and Sunday, within 48 hours
Phone Number: 00852-30696120
Phone Hours of Operation: Monday - Friday: 1:00am – 10:00am (GMT)