Policy

FAQs

Contact Us

Business Opportunities

Partner Links

About Us

Links

Tags

Legal window

What is FocalPrice’s return policy? (RMAs, returning an item, refund timeframe)

Most items within the product warranty period can be returned for either refund or replacement. The
replacement will be for the same item or another similar product as per our return policy.

 

1. What does “RMA”mean?
Return Merchandise Authorization (RMA)

2. How do I return an item?
Simply follow these three easy steps:
1. Obtain an RMA authorization after you submit an RMA request via My Account.
--Log in to "My Account" on www.FocalPrice.com→”RMA Request”→”Submit”
RMA requests should include the following information: Order ID, Item SKU, reason for return
(including images), your preference to replace the item or refund your money, and other related concerns.

2. Ship the goods to be returned after you have received the RMA authorization.
Please note that the returned item must be with its original packing and accessories. You should use the
shipping address provided by FocalPrice’s customer service team and include the RMA authorization in the
 package.

3. Receive the replacement or refund.
FocalPrice.com will arrange for reshipment or refund within 1-3 business days of receiving your returned
items.

Things to Remember:
-Be sure to keep in touch with us before your RMA request is resolved. If an RMA application has
not been updated in more than two months, we will regard it as abandoned by the customer and
the case will be automatically closed.
-Please provide a tracking number on return shipments to ensure the safety of your parcel. FocalPrice.com
will not take any responsibility for lost or missing return shipments.
-Since we do not charge our customers any shipping fees when delivering the original shipment, the customer
will be responsible for paying the return shipping cost.
-All original equipment, components, manuals, cables, documents and packagin

How can I receive a refund?

Since all payments are made through PayPal, we'll refund your payment to your PayPal account. It will be processed within 1-3 business days after clearing your return, at which point you will receive a PayPal confirmation e-mail.