Returning merchandise for refund or exchange
Below is Focalprice.com’s standard return policy applicable only to products purchased directly from the Focalprice.com website.
All products can be returned by requesting a Return Merchandise Authorization (RMA) within the valid return period. Click here to browse product warranty details. An RMA is required for all returns. Click here to request an RMA and authorization of your return.
Products that are not eligible for return and will be sent back to you at your cost and expense if received by us:
Any product not purchased from Focalprice.com
Any product without a valid, readable serial number, including but not limited to products with missing, damaged, altered, or otherwise unreadable serial number
Any product that is returned without all original packaging and accessories, including the retail box, manuals, cables, and all other items originally included with the product
Any product from which the posted code has been removed from its packaging
Any product that exhibits physical damage
Any product for which you have submitted a mail-in rebate
The Return Merchandise Authorization (RMA) Process in Three Easy Steps:
1. Obtain the RMA authorization after you submit an RMA request via My Account.
RMA requests should include the following information: Order ID, Item SKU, reason for return (including images), your preference to replace the item or refund money, and other related concerns.
2. Ship the goods to be returned after you have received the RMA authorization.
Please note that the returned item must be with its original packing and accessories. Use the shipping address provided by the Focalprice.com Customer Service Center and package the item together with RMA authorization.
Note: Please provide a tracking number for return shipments. Focalprice.com will not take any responsibility for lost or missing return shipments.
3. Receive the replacement or refund.
Focalprice.com will arrange for reshipment or refund within 1-3 business days of receiving your returned items.